1. Introduction and scope
This Privacy Statement sets out how Dutch Trust Services uses your Personal Data in connection with any services provided to you (“Services”). For purposes of this Privacy Statement, “Personal Data” means any information through which we can identify you as an individual.
This Privacy Statement only applies to the usage of Personal Data of (prospective) clients for which Dutch Trust Services is responsible and qualifies as Controller under the General Data Protection Regulation (2016/679/EU) (“GDPR”), as further described in this Privacy Statement. This Privacy Statement does not apply to corporate company information if no personal data from individuals can be derived from such corporate information.
2. What information we collect
In this Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. The Personal Data we collect about you when you use our Services include the following:
- Your contact details. Your name, address, telephone number, email address and any other contact details you provide to us.
- Your personal characteristics. Including your gender, profession, job title, marital status (if shown on national identification cards) or other personal characteristics that are requested to identify you as a client or client representative.
- Your communication data. Your requests, any complaints you may have and any other data that we receive if we communicate with you via email, telephone or otherwise.
- Any other personal data. This includes any personal data that you disclose to us during the course of your contractual relationship with us, either voluntarily or upon request.
3. How we use information we collect
We may use information collected through our Services, including the categories of personal information listed above, to:
- Communicate with you, including to respond to your inquiries and fulfill your requests;
- Administer and develop our business relationship with you and the company for which you work;
- Provide, maintain, personalize, optimize, and improve the Services, including research and analytics regarding use of the Services, or to remember you when you leave and return to the Services;
- Provide and improve our products and services;
- Detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.
- We may combine information together from our records. We may share de-identified information and/or our analyses derived from such information at our discretion.
4. Automated decision-making
Dutch Trust Services does not use automated decision making without a human being involved.
5. Security
Dutch Trust Services will take reasonable steps to ensure that your Personal Data are properly secured using appropriate technical, physical, and organizational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss.
We take steps to limit access to your Personal Data to those persons who need to have access to it for one of the purposes listed in this Privacy Statement.
6. Data retention
We retain your Personal Data for as long as required to satisfy the purpose for which they were collected and used (for example, for the time necessary for us to provide you with client Services) unless a longer period is necessary for our legal obligations or to defend a legal claim.
If you are a Potential Candidate or Candidate and we have not had any meaningful contact with you (or, where applicable, the company with or for which your work) for a period of two years, we will delete your personal data from our Systems, unless we believe in good faith that the law or relevant regulators require us to retain your data (for example, in connection with a request from a tax authority or an anticipated legal process). As with Clients and Suppliers, if you, as a Potential Candidate or Candidate, have indicated that you are not interested in our services, we will remove your data from our Systems unless we believe in good faith that the law or relevant regulators require us to retain your data (for example, in connection with a request from a tax authority or an anticipated legal process).
7. Your rights
You have the right to view, correct or delete your personal data. You have the right to withdraw your consent for data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you. If you wish to exercise your right to object and/or right of data portability or if you have any other questions/comments about data processing, please send a specified request to info@dutchtrustservices.com. To make sure that the request for inspection was made by you, we ask you to send a copy of your identity document with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy. Dutch Trust Services will respond to your request as quickly as possible, but in any event within four weeks.
8. Changes to this Privacy Statement
This Privacy Statement may be revised from time to time. If a fundamental change to the nature of the use of your personal data is involved or if the change is in any other manner relevant to you, we will ensure that information is provided to you well in advance of the change actually taking effect.
9. Contact us
If you have questions or comments about our use of your information or about this Privacy Policy, please contact us by email at info@dutchtrustservices.com or write to:
Postbus 279
3440 AG Woerden
The Netherlands